❓ Frequently Asked Questions

Click the Sign Up button in the top navigation bar. Fill in your personal details in Step 1 (name, email, password), then complete Step 2 with your address and ID verification. Once submitted, your account will be verified within 30 seconds.

We require a government-issued photo ID (passport, national ID card, or driver's license). You will need to upload both the front and back of your document. Verification is instant and ensures the security of your account.

No. Each player is only allowed one account. Multiple accounts result in permanent bans of all associated accounts and forfeiture of any balances. If you have trouble accessing your account, contact our support team.

Click "Login", then select "Forgot Password" and enter your registered email address. You'll receive a reset link instantly. Passwords must be at least 8 characters and include a mix of letters and numbers.

We accept: Bitcoin (BTC), Ethereum (ETH), Tether USDT (TRC-20), BNB (BEP-20), Litecoin (LTC), Solana (SOL), TRON (TRX), and Dogecoin (DOGE).

Deposits are credited after the required blockchain confirmations:

• BTC: 1 confirmation (~10 min)
• ETH/USDT: 12 confirmations (~3 min)
• BNB/TRX: 1 confirmation (~15 sec)
• SOL: Near-instant

The minimum deposit is equivalent to $10 USD in any supported cryptocurrency. There is no maximum deposit limit. Always double-check you are sending the correct coin to the correct address.

Withdrawals are processed instantly once your account is verified. Funds are sent within 0–30 minutes. During peak periods, processing may take up to 2 hours. All withdrawals are reviewed by our automated system for security.

⚠ Warning: Sending the wrong cryptocurrency to a deposit address will result in permanent and unrecoverable loss of those funds. Always confirm the network and coin type before sending. NeonCash cannot recover incorrectly sent funds.

Provably Fair means you can independently verify every game outcome using cryptographic hashing. Before each round starts, the game generates a server seed and a client seed. After the round, both seeds are revealed and you can verify the outcome was not manipulated. This is mathematically impossible to fake.

RTP stands for Return to Player. A 99% RTP means that for every $100 wagered, the game is designed to return $99 on average. Higher RTP games give you better long-term odds. Our games range from 95% to 99.5% RTP.

We offer 4 main categories:

• 🎰 Slots — 500+ slot games from top providers
• 🃏 Table Games — Blackjack, Roulette, Baccarat, Poker
• 🎥 Live Casino — Real dealers streamed in HD
• 🚀 Crash Games — Originals like Crash X, Plinko, Dice

When you make your first deposit, we match it 200%. For example, deposit 0.01 BTC and we add another 0.02 BTC to your balance — giving you 0.03 BTC total to play with. The bonus is credited instantly after your deposit clears.

Bonus funds have a 30x wagering requirement. This means you must wager the bonus amount 30 times before withdrawing. For example, a $100 bonus requires $3,000 in total wagers. Cashback rewards have zero wagering requirements.

Every Monday, we calculate your net losses from the previous week and credit 10% back to your account. Cashback is applied automatically — no opt-in required. There are no wagering requirements on cashback funds.

All data is encrypted using AES-256 at rest and TLS 1.3 in transit. Passwords are hashed with bcrypt — we never store plain-text passwords. Our infrastructure uses isolated environments and regular security audits.

Yes! We strongly recommend enabling 2FA via Google Authenticator or Authy. You can enable it in your account Settings page. With 2FA enabled, even if your password is compromised, your account remains protected.

Immediately contact our support team via the Contact page or live chat. We will lock your account within minutes and initiate a security review. Change your password and enable 2FA as soon as possible.